Manager: Supporting your team in a crisis situation

Understand different crisis situations

• The different types of crisis and uncertainty situations: reorganization, relocation, site closure, etc.
• The stakes and specificities of each situation.

Anticipate and prevent crisis situations

• The stages of a crisis.
• Warning signs and triggers.
• The amplifying phenomena.
• Anticipating crisis situations: the crisis cell.
• Identifying vulnerabilities. Assessing risks.
• Mapping threats.
• Exit from crisis.

Strengthening management in the face of uncertainty

• The four levels of uncertainty.
• Preparing teams to navigate through uncertainty.
• Planning under uncertainty: ways to deal with it.
• Reasoning with a systems approach.
• The key competencies of the leader in situations of uncertainty.
• The five priority dimensions.
• The tools for implementing decisions: the anticipation, trust, confidence and listening triptych.

To accompany the emotions of his team

• Psychological functions and dysfunctions.
• Defence mechanisms in situations of crisis and uncertainty.
• Managing the stress inherent in any crisis situation.
• The usefulness of emotions: understanding one’s own emotions, managing those of others.
• Managing the conflicts and tensions inherent to the situation.

The manager’s response in situations of crisis and uncertainty

• Consequences on decision making.
• Assume the leadership and managerial posture by the sense to (re)create a positive dynamic.
• Managing one’s own fears and doubts.
• Identify and accompany the phenomena of resistance linked to this phase of change.
• To associate and share the vision and consequences of any new decision.
• Communicate effectively with your team.