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Management Training

ITIL® 4 Specialist – Drive Stakeholder Value

This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

An exam voucher is included in the training’s price.

The ITIL® 4 Specialist – Drive Stakeholder Value course is provided by Business Training, an ATO of PeopleCert.

Who should attend this course?
  • ITSM practitioners responsible for managing and integrating stakeholders.
  • ITSM practitioners focusing on customer journey and experience.
  • ITSM practitioners responsible for fostering relationships with partners and suppliers.
Prerequisites

ITIL® 4 Foundation certificate.

  • Course in process of accreditation.This module covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners.

    It empowers candidates and organisations to deliver exceptional value by focusing on the conversion of demand into tangible benefits through IT-enabled services. By facilitating effective stakeholder management, digital professionals are better able to target stakeholders with the right service offerings and value propositions, distinguishing themselves and their organisations within a competitive and demanding environment.

    The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency.

    The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

    ITIL® is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.

Course in process of accreditation.

  1. Introduction to the Customer Journey
  2. Designing the Customer Journey
  3. Customer Journey
    • Explore
    • Engage
    • Offer
    • Agree
    • Onboard
    • Co-create
    • Realize Value

Practical information

Duration

3 Days

Languages

EN

Price

€ 1950 + 21% VAT

Location

Classroom Courses

Schedule

Guaranteed to run

Sessions in English
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Sessions in Dutch
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Sessions in French
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