Management Training

ITIL® 4 Practice Manager – Monitor, Support & Fulfil (exam included)

There are 34 management practices in ITIL® 4. They are defined as a set of organizational resources designed for performing work or accomplishing an objective, and they represent the most practical asset of the framework.
The practice courses are offered through both ‘individual’ and ‘combined’ approaches. The ‘individual’ approach is for candidates who want to acquire and develop their skills in a specific practice area; the ‘combined’ approach is for candidates aiming to establish a good cross-practice collaboration and effective service value streams.
The ITIL® 4 Monitor, Support and Fulfil combined practice module is for individuals aiming to gain understanding of the key concepts, principles, value and challenges of the following practices: Service Desk, Monitoring & Event Management, Incident Management, Service Request Management and Problem Management.

Voor wie is deze cursus?
  • Individuals who want to acquire and develop their capabilities in the specific practice areas
  • Individuals who want to prove and validate their skills in the specific practice areas
  • TIL® 4 Foundation Certificate in IT Service Management or ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization
  • To define the key concepts, principles, value and challenges of the five management practices
  • To ensure stakeholders understand the requirements to co-create value and achieve business goals
  • To integrate the practices in the organization’s value streams
  • To understand the interfaces and synergies across the five management practices
  • To apply metrics and practice success factors to improve performance
  • To measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model

For each practice:

  • Key concepts
  • Practice success factors and key metrics
  • Value streams and processes
  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • ITIL maturity model, capability assessment and development
  • Guiding principles and recommendations

Praktische informatie






€ 3.250 + 21% VAT


Classroom Courses


Guaranteed to run

Engelstalige sessies
22 - 26/4/2024Boek
24 - 28/6/2024Boek
23 - 27/9/2024Boek
18 - 22/11/2024Boek

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