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Management Training

ITIL® 4 Foundation (exam included)

ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Voor wie is deze cursus?

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Vereisten

There are no formal prerequisites for this course

ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher level qualifications and its primary objectives are to provide participants with:

  • An introduction to the management of modern IT-enabled services;
  • An understanding of the common ITIL® 4 language and key concepts;
  • An insight in how to improve their work and the work of their organizations;
  • An overview of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working

This training includes a voucher for an official online proctored exam. This voucher is valid for one year.

ITIL® 4 is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.

Key Concepts of Service Management

  • Value and value co-creation
  • Organizations, service providers, service consumers and other stakeholders
  • Products and services
  • Service relationships
  • Value: outcome, costs and risks

The Four Dimensions of Service Management

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes

The ITIL® 4 Service Value System

  • Opportunity, demand and value
  • The ITIL guiding principles
  • Governance
  • Service value chain
  • Practices
  • Continual improvement

The ITIL® 4 Management Practices

  • General practices
  • Service management practices
  • Technical practices

Mock Exam

Praktische informatie

Duur

publish

Talen

EN / FR / NL

Prijs

€ 1450 + 21% VAT

Locatie

Classroom Course

Planning

Guaranteed to run

Engelstalige sessies
29 - 31/1/2024Boek
02 - 04/4/2024Boek
10 - 12/6/2024Boek
28 - 30/8/2024Boek
21 - 23/10/2024Boek
16 - 18/12/2024Boek
Nederlandstalige sessies
08 - 10/1/2024Boek
13 - 15/3/2024Boek
13 - 15/5/2024Boek
24 - 26/7/2024Boek
18 - 20/9/2024Boek
14 - 16/11/2024Boek
Franstalige sessies
17-19/1/2024Boek
20 - 22/3/2024Boek
22 - 24/5/2024Boek
02 - 04/9/2024Boek
16 - 18/10/2024Boek
11 - 13/12/2024Boek

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