N°55342 – Supporting and Troubleshooting Windows 11

This course is the equivalent of the retired legacy MOC Course 10982E – Supporting and Troubleshooting Windows 10.

This is a 4-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment. These skills include understanding:

  • Important Windows 11 features
  • How these features are used in an Active Directory
  • How to troubleshoot these features
Who should attend this course?

The primary audience for this course is Desktop Support Technicians (DSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations. These DSTs focus on a broad range of technical issues for:

  • Windows 11
  • Devices
  • Cloud services
  • Apps
  • Networking
  • Hardware

The key responsibilities include resolving technical issues relating to:

  • Windows 11 installation, upgrade, and migration
  • Activation
  • Performance
  • User state
  • Device synchronization

Other key responsibilities include:

  • Configuring and troubleshooting local and remote network access
  • Configuring and troubleshooting access to apps
  • Troubleshooting access to data and printers
  • Troubleshooting authentication, Endpoint security and policy
  • OS and data recovery

The secondary audience for this course are IT professionals who administer and support Windows 11 desktops, devices, users, and associated network and security resources.

Prerequisites
  • Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).
  • Microsoft Active Directory Domain Services (AD DS) principles.
  • Understanding of the Public Key Infrastructure (PKI) components.
  • Windows Server fundamentals.
  • Microsoft Windows Client essentials; for example, experience with Windows 10 or 11 or knowledge from the M70697A: Implementing and Managing Windows 11 course.

At Course Completion

  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 11.
  • Troubleshoot startup issues and operating system services on a Windows 11 PC.
  • Perform system recovery.
  • Resolve issues related to hardware devices and device drivers.
  • Administer Windows 11 devices.
  • Troubleshoot issues related to network connectivity.
  • Configure Windows 11 devices by using Group Policy.
  • Configure and troubleshoot user settings.
  • Configure and troubleshoot resource access.
  • Implement remote connectivity.
  • Deploy and troubleshoot applications.
  • Maintain Windows 11 devices.

Practical information

Duration

4 days

Languages

NL / FR

Price

€1950,00 + 21% VAT

Location

Classroom/online courses

Schedule

Guaranteed to run

Dutch courses
3/10 - 6/10Book
12/12 - 15/12Book
French courses
29/08 - 01/09Book
24/10 - 27/10Book

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