Collaborative Work: New Practices in the Digital Age

Concepts and issues

• Business context, networking, enterprise 2.0/3.0.
• Definitions and culture of collaborative work.
• Strategic contributions and challenges (productivity, innovation, agility…).
• Operational issues (business process improvement, teleworking, mobility…).

Employees’ needs and uses

• Expectations and needs of teams in terms of collaboration.
• “Employees want to collaborate”. Illustrations.
• Collaboration circles: “Me”, the team, the extended enterprise, the rest of the world…
• Maturity of uses: Different “attitudes” towards collaboration.
• Importance of corporate culture. “Leading by example”.

Collaboration technologies and standards

• Technology fundamentals: Mobile, Multichannel, Open Standards, XML, AJAX, Web Services, Shared directories.
• Terminals and interfaces: Ergonomics, Portability, HTML5, Responsive Design, BYOD.
• Connected objects, Internet of Things.
• Computer/domotic link, augmented reality.

General mapping of collaboration solutions

• Synchronous/asynchronous communication: Text, voice and/or video. Presence and personnel management.
• Tools: telephones, messaging, chat and microblogging, ‘X’conferences, webinars…
• Information management: Information life cycle and document management.
• Information structuring, confidentiality levels. Tools: ECM, portal, ‘Xnet’ sites, Mashups…
• Knowledge management: Differences between information and knowledge.
• Knowledge capitalization in the “extended enterprise”. Place of social networks.
• KM tools: Social Networks, wikis, directories, social bookmark, e-Learning and MOOC, etc.
• Process Management: Principles of coordination, modeling and orchestration of business processes. Tools.

Project management

• Setting up environments for collaborative work.
• Modeling of collaborative processes.
• Choice of tools and solutions.
• Project actors and activities. Planning. Realization. Steering. Measurement. Agile methods
• Change management.