AZ-720: Azure Support Engineer Troubleshooting Azure Connectivity

Module 1: Troubleshoot business continuity with Microsoft Azure

Businesses rely on data and if systems fail, data backups must be reliable so that data can be recovered. This module covers some of the issues you may encounter when troubleshooting Azure backup and recovery.

Learning objectives

By the end of this module, you’ll be able to:

• Troubleshoot Azure backup and recovery issues
• Restart a failed backup

Module 2: Troubleshoot name resolution issues in Microsoft Azure

Name resolution is the process of matching the name of a computer to its network address. This module looks at name resolution issues for public networks, private networks, and internal networks that connect to Azure.

Learning objectives

By the end of this module, you will be able to:

• Troubleshoot Azure internal name resolution issues
• Troubleshoot public DNS issues

Module 3: Troubleshoot cloud and hybrid connectivity in Microsoft Azure

Troubleshooting cloud and hybrid connectivity includes Microsoft ExpressRoute, Azure virtual networks, and Azure Virtual WAN. This module enables you to manage and troubleshoot different network configurations to support your organization’s needs.

Learning objectives

By the end of this module, you’ll be able to:

• Troubleshoot ExpressRoute connectivity
• Troubleshoot site to site VPNs
• Troubleshoot point to site VPNs
• Troubleshoot virtual network connectivity
• Troubleshoot virtual WAN issues

Module 4: Troubleshoot platform-as-a-service issues in Microsoft Azure

To benefit from Azure PaaS services, you must be able to troubleshoot connectivity issues quickly and effectively both from an on-premises user to an Azure PaaS service and between PaaS services.

Learning objectives

By the end of this module, you will be able to:

• Troubleshoot PaaS services
• Troubleshoot PaaS integration issues

Module 5: Troubleshoot authentication and access control issues in Microsoft Azure

Microsoft Azure has a sophisticated authentication and access control system to provide high security. Azure Active Directory (AD) authentication includes Self-service password reset, multifactor authentication, hybrid integration, and passwordless authentication.

Learning objectives

By the end of this module, you will be able to:

• Troubleshoot Azure AD authentication
• Troubleshoot hybrid authentication
• Troubleshoot authorization issues

Module 6: Troubleshoot network security issues with Microsoft Azure

Troubleshoot network issues revolving around WAF, NSG, Azure Firewall, latency within a virtual network.

Learning objectives

By the end of this module, you will be able to:

• Troubleshoot network security issues
• Troubleshoot NSGs
• Troubleshoot Azure Firewall
• Troubleshoot latency issues within a virtual network

Module 7: Troubleshoot routing, traffic control and load balancing in Microsoft Azure

Troubleshoot network issues revolving around routing and traffic control and load- balancing.

Learning objectives

By the end of this module, you will be able to:

• Troubleshoot routing and traffic control
• Troubleshoot load-balancing issues

Module 8: Troubleshoot connectivity issues with virtual machines in Microsoft Azure

Troubleshoot deployment, connectivity, and authorization issues with Azure Bastion and just in time access to Virtual Machines.

Learning objectives

By the end of this module, you will be able to:

• Choose between Azure Bastion or just in time VM access
• Troubleshoot issues with Azure Bastion
• Troubleshoot just in time VM access

Module 9: Troubleshoot VPN gateways in Microsoft Azure

Network configuration and the use of Virtual Private Networks (VPNs) is integral to the success of collaborative working. In this module, we look at how to monitor and troubleshoot site-to-site and point-to-site VPNs.

Learning objectives

By the end of this module, you are able to:

• Troubleshoot site to site VPNs
• Troubleshoot point to site VPNs