{"version":"1.0","provider_name":"Business Training","provider_url":"https:\/\/www.businesstraining.be\/fr\/","title":"ITIL\u00ae 4 Specialist \u2013 Drive Stakeholder Value - Business Training","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"cJFLkGL1YQ\"><a href=\"https:\/\/www.businesstraining.be\/fr\/training\/itil-4-specialist-drive-stakeholder-value\/\">ITIL\u00ae 4 Specialist \u2013 Drive Stakeholder Value<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.businesstraining.be\/fr\/training\/itil-4-specialist-drive-stakeholder-value\/embed\/#?secret=cJFLkGL1YQ\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0ITIL\u00ae 4 Specialist \u2013 Drive Stakeholder Value\u00a0\u00bb &#8212; Business Training\" data-secret=\"cJFLkGL1YQ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.businesstraining.be\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"This module covers all types of engagement and interactions between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services. It addresses topics such as Service Level Agreement (SLA) design, multi-supplier management, communication, relationship management, customer experience (CX) and user experience (UX) design, and customer journey mapping. It provides candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. This course is organized in partnership with D-ICT Solutions as ATO"}