Management Training

ServiceNow® IT Service Management (ITSM) Fundamentals

Learn core ServiceNow® ITSM process lifecycles and the value of ServiceNow® ITSM applications for managing IT Services. IT Service Management (ITSM) is a concept that involves delivery of IT services to customers and users. Most IT services are centered around technology and the support and maintenance activities that must occur to operate and maintain the technology. In this course users will learn core ServiceNow® ITSM process lifecycles and the value of ServiceNow® ITSM applications for managing IT Services

Qui devrait suivre ce cours?

This IT Service Management (ITSM) Fundamentals course is designed for customers, partners, and ServiceNow® employees who will be administering ServiceNow and/or working on a ServiceNow® implementation of ITSM applications and need to understand the lifecycle and inter-dependencies of ServiceNow® ITSM applications from a persona perspective.

Prérequis

This Course focuses on the baseline capabilities and the touch points between these ITSM applications and processes:

  • Service Catalog and Request Fulfillment
  • Incident Management
  • Problem Management
  • Change Management

This course also provides general information on ITSM supporting applications, such as Configuration Management and Knowledge Management, as well as ITSM Professional applications.

Informations practiques

Durée

2 Days

Langues

EN / FR

Prix

€1515,00 + 21% VAT

Emplacement

Classroom Courses

Plannings

Guaranteed to run

Cours d'anglais
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