Management Training

ITIL® 4 Foundation (exam included)

ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.

Qui devrait suivre ce cours?

IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.

Prérequis

There are no formal prerequisites for this course

ITIL® 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
The Foundation module is a prerequisite for the ITIL® 4 higher level qualifications and its primary objectives are to provide participants with:

  • An introduction to the management of modern IT-enabled services;
  • An understanding of the common ITIL® 4 language and key concepts;
  • An insight in how to improve their work and the work of their organizations;
  • An overview of the ITIL® 4 service management framework and how it has evolved to adopt modern technologies and ways of working

This training includes a voucher for an official online proctored exam. This voucher is valid for one year.

ITIL® 4 is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.

Informations practiques

Durée

3 Days

Langues

EN / FR / NL

Prix

€1500,00 + 21% VAT

Emplacement

Classroom Courses

Plannings

Guaranteed to run

Cours d'anglais
02/2 - 04/2Réserver
11/4-12/4-15/4Réserver
15/6 - 17/6Réserver
05/9 - 07/9Réserver
19/10 - 21/10Réserver
14/12 - 16/12Réserver
Cours de néerlandais
12/1 - 14/1Réserver
23/3 - 25/3Réserver
18/5 - 20/5Réserver
27/7 - 29/7Réserver
21/9 - 23/9Réserver
16/11 - 18/11Réserver
Cours de français
19/1 - 21/1Réserver
23/3 - 25/3Réserver
23/5 - 25/5Réserver
05/9 - 07/9Réserver
19/10 - 21/10Réserver
19/12 - 21/12Réserver

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