ITIL® has led the IT Service Management industry with guidance, training and certification programs for over 30 years. ITIL® 4 brings ITIL® up to date by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams, and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL®
ITIL® 4 Practice Manager – Monitor, Support & Fulfil (exam included)
There are 34 management practices in ITIL® 4. They are defined as a set of organizational resources designed for performing…