Trainings
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ITIL V2-V3 Foundation Bridge
Introduction to the differences between ITIL V2 and ITIL V3 at FOUNDATION level. An intensive course consisting mostly of formal lecturing (there is a significant amount of new material to be covered) and mock exam questions. The exam is included.
ITIL Overview for Managers
On completion, participants will understand the need for Service Management, its components and the benefits that can accrue from its implementation. This will enable them to understand the impact SLAs and Service Management can make on their customer’s satisfaction and on their return on IT investment.
ITIL V3 Foundation
An intensive three-day course for IT managers, team leaders and other IT professionals needing a basic understanding of the ITIL® V3 framework and how it can be used to improve the quality of IT services.
The exam is included.
Sessions in Dutch
4 juni 2012
ITIL V3 Capabilities Stream - Operational Support & Analysis
The Courses of the ITIL V3 ® - Intermediate Level - Capabilities Stream cluster the ITIL V3 ® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma.
Sessions in English
17 september 2012
ITIL V3 Capabilities Stream - Service Offering & Agreement
The Courses of the ITIL V3 ® - Intermediate Level - Capabilities Stream cluster the ITIL V3 ® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma.This module covers the following subject areas:
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management
Sessions in English
19 november 2012
