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ManagementOpleidingen

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ITIL® 4 Specialist - Create, Deliver and Support (Exam included)

This module covers the 'core' service management activities and expands the current scope of ITIL® to cover the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

It covers service performance aspects and provides practitioners with an understanding of service quality and improvement methods.
It enables IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

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ITIL® 4 Managing Professional Transition (Exam included)

This module is a straightforward transition to ITIL® 4. It is designed to allow ITIL® v3 candidates to easily transition across to ITIL® 4. They can gain the designation of ITIL® 4 Managing Professional via a single training course and examination.

It provides candidates with a clear understanding of the new ITIL® 4 concepts including the key differences between the previous iteration of ITIL® and the new one and how they can be practically applied.

It highlights the key elements from each one of the four ITIL® Managing Professional (MP) modules:
- Create, Deliver and Support (CDS)
- Drive Stakeholder Value (DSV)
- High Velocity IT (HVIT)
- Direct, Plan and Improve (DPI)

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ITIL® 4 Strategic Leader - Digital and IT Strategy (Exam included)

The pace of evolution in the digital world has never been so fast and organizations need to
be flexible and adapt to the ever-changing environment if they want to keep providing value
to their customers while remaining competitive in the marketplace. This module focuses on
the alignment of digital business strategy with IT strategy. It covers how disruption from
new technologies are impacting organizations in every industry and how business leaders
are responding.
It adds a new perspective to the ITIL® suite and elevates the discussion around ITIL® concepts
to a strategic level among business leaders and aspiring leaders. It helps IT leaders and
aspiring leaders build and implement effective IT and digital strategy that can tackle digital
disruption and drive success.