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ITIL® Managing Across the Lifecycle (exam included)

This is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that lead to the ITIL Expert in IT Service Management recognition. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory objectives, purposes, processes, functions, and activities, and you will examine the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practices, and it positions you to successfully complete the associated exam.

In this course, the delegate will learn:

  • Introduction to IT Service Management business and managerial issues
  • Managing the planning and implementation of IT Service Management
  • Management of strategic change
  • Risk management
  • Organizational challenges
  • Service assessment
  • Complementary industry guidance

  • IT operations, technical, or IT management personnel requiring more information about ITIL best practices
  • Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT