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ITIL® Capabilities Stream - Release, Control & Validation (exam included)

Introduction to ITIL® Capabilities Stream - Release, Control & Validation. Processes (Change Management / Service Asset and Configuration Management / Service Validation and Testing / Release and Deployment Management / Request Fulfillment / knowledge Management). Roles and Responsibilities. Technology and Implementation Considerations...

  • The importance of Service Management as a Practice.
  • The importance of ITIL® Release, Control & Validation while providing Service.
  • How all processes in ITIL® Release, Control & Validation interact with other Service Lifecycle processes.
  • The processes, activities, methods and functions used in each of the ITIL® Release, Control & Validation processes.
  • How to use the ITIL® Release, Control & Validation processes, activities and functions to achieve operational excellence.
  • How to measure ITIL® Release, Control & Validation.
  • Understanding of technology and implementation considerations surrounding ITIL® Release, Control & Validation.
  • Challenges, Critical Success Factors and Risks associated to ITIL® Release, Control & Validation.

ITIL® is a registered trade mark of AXELOS Limited / The Swirl logo™ is a trade mark of AXELOS Limited.

  • Staff involved in Release, Control & Validation of IT Services.
  • Individuals who have attained the ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.
  • Individuals who require a deep understanding of ITIL® in Release, Control & Validation processes and how it may be used to enhance the quality of IT services.