ITIL V3 Capabilities Stream - Service Offering & Agreement
The Courses of the ITIL V3 ® - Intermediate Level - Capabilities Stream cluster the ITIL V3 ® topics into role based packages, each with a distinctive certification, which delivers credits for achievement of the ITIL V3 ® Expert Diploma.This module covers the following subject areas:
- Service Portfolio Management
- Service Level Management
- Service Catalogue Management
- Demand Management
- Supplier Management
- Financial Management
Course Description
Description
1.Introduction to ITIL® Service Offering & Agreement
2.Processes (Service Portfolio Management / Service Level Management / Service Catalogue Management / Demand Management / Supplier Management / Financial Management)
3.Organization
4.Technology Considerations
5.Challenges and Critical Success Factors
Prerequisites
ITIL® V3 Foundation certificate.
- Familiarity with the terminology and the context of the course in their own business environment.
- Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the topics of the course.
Who Should Attend this course ?
- Staff involved in Service Offering & Agreement of IT Services.
- Individuals who have attained the V3
ITIL® Foundation certificate in Service Management and who wish to advance to higher level ITIL® certifications.
- Individuals who require a deep understanding of ITIL V3® in Service Offering & Agreement processes and how it may be used to enhance the quality of IT services.
