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Helpdesk Management

The purpose of this course is to provide practical guidance on the setting up and role of the Service Desk.

Reserve

Course Description

Description

  • Introduction and History
  • Exploring the Market and Planning
  • The Functions and Activities of a Helpdesk
  • The role of the Helpdesk
  • Organising the Helpdesk
  • Helpdesk Management
  • Marketing the Helpdesk
  • Today's and Future Business Trends
  • Analysis and Objective Review of the Available Tools

Who Should Attend this course ?

This course has been developed for professionals in charge of user support and/or technical support services. The course is valuable for: Service Desk/Helpdesk Managers, Technical Support Managers, User Support Managers, IT Managers