ITIL V3 Foundation
An intensive three-day course for IT managers, team leaders and other IT professionals needing a basic understanding of the ITIL® V3 framework and how it can be used to improve the quality of IT services.
The exam is included.
Course Description
Description
The course covers the basic principles, terminology, structure and concepts of ITIL® based Service Management. It shows how ITIL® good practice guidelines can be adopted and adapted in order to improve the IT service management framework within an organization, encouraging them to consider services throughout their entire lifecycle.
The course provides an insight into current Service Management thinking and prepares delegates for the ITIL® V3 Foundation exam.
On successful completion of the course, delegates will be able to understand…
ü Service Management as a practice
ü The Service lifecycle
ü Key principles and models in ITIL®
…and be aware of…
ü Key concepts, processes, key roles and key functions
ü Associated Technology and Architecture
This intensive three-day instructor led course consists of formal lecturing, discussions, exercises and mock exams.
On the last afternoon, the students will have the opportunity to take the ITIL® V3 Foundation Certificate in IT Service Management examination. It is a one-hour, 40 question, multiple choice examination needing 26 (65%) to pass.
Warning
Please note the scope of a V3 Foundation course is wider and less detailed than the V2 Foundation. It covers higher level IT management considerations and less day-to-day operational activities. For operations and support staff, we recommend they attend the ITIL V2 Foundation course.
Prerequisites
None. However delegates should have some experience of IT Service Management.
